Support FAQs
My Account FAQs
Creating an account is easy! Simply click the "Log in / Register" box in the top of your site navigation and follow the steps. You will receive an email to verify your account, once your account is verified, you will then be able to redeem rebates, add pets and set up reminders for your pet's medications.
On the log in page of Your Pet & You, click on the "Forgot Password?" link. This will open up a form to add the account email. Once added, click "Send Link" and you will be sent an email with a link to enable your password to be reset.
Log in to Your Pet & You, Click on the "Manage Account" option in the site navigation. Then you will be taken to your account details where you can update your information, add address, change password, update the mobile number used for SMS messages.
Your Pet & You is built to work on the latest browsers on Desktop and Mobile, including Chrome, Microsoft Edge and Safari. If you are using the latest browser and are still having issues, please report the issue by calling 1-877-352-6261.
First, make sure you have verified your account, by completing the verification process via email. If you have verified your account already and still cannot get into your account, you will need to reset your password to unlock your account. On the home page of Your Pet & You, click on the "Forgot Password?" link. This will open up a form to add the account email. Once added, click "Send Link" and you will be sent an email with a link to enable your password to be reset. This will open up a form to add the account email. Once added, click "Send Link" and you will be sent an email with a link to enable your password to be reset.