Support FAQs
Reminders FAQs
Once logged in to Your Pet & You, use the menu navigation to go to "My Benefits" and then "Reminders" page. Scroll to the bottom of the page to see the full list of your reminders. Select the edit icon for the reminder you wish to update.
Once in the Edit Reminders form, click to place a checkmark next to the "sms" box and Click on Edit Reminder.
You will also have the option to update the mobile phone number to use for SMS messaging. You will need to review and accept the text messaging terms and conditions. By clicking "Submit" you will confirm the update.
Dosing reminders are based on the Dose Day field selected in the reminder set up, we will send a dosing reminder on the day that aligns, and will continue in the frequency that dosing is recommended for the selected medication until the reminder is removed.